Welcome to the Full Camp Gear FAQ page. We’ve compiled answers to the most common questions about our products, delivery, returns, and more. If you can’t find what you’re looking for, our customer service team is always ready to help.
Products & Orders
What types of camping equipment do you specialise in?
We specialise in comprehensive camping solutions including Adventure Tents, Airbeds, Camping Beds, Awnings (including Camper Van Awnings and Awning Accessories), Camp Kitchen equipment, Camp Lighting, and Backpacking Tents. We also offer specialised items like Blackout & Dark Inner Tents for those who need complete darkness for restful sleep outdoors.
Do you offer products from specific brands?
Yes, we have a dedicated “Awnings by Brand” category, and we carefully select our products from reputable manufacturers known for quality and durability in outdoor equipment.
How can I check if a specific product is in stock?
Stock availability is shown on each product page. For real-time availability of high-demand items like our Blackout Inner Tents or Adventure Tents, please feel free to email our customer service team.
Delivery & Shipping
What delivery options do you offer?
We offer two convenient shipping methods:
Standard Shipping: £12.95 flat rate via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking and insurance.
Free Shipping: Available for orders over £50 via EMS (Economy Mail Service), delivered in 15-25 days after dispatch.
Standard Shipping: £12.95 flat rate via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking and insurance.
Free Shipping: Available for orders over £50 via EMS (Economy Mail Service), delivered in 15-25 days after dispatch.
How long does order processing take?
Order processing typically takes 1-2 business days before your order is dispatched from our warehouse in Birmingham, UK.
Do you ship to my country?
We ship globally with exceptions for remote areas in Asia and a few other locations. Most customers worldwide can enjoy our delivery services.
Can I track my order?
Yes, we provide tracking information for all orders. Once your order is dispatched, you’ll receive tracking details to monitor your gear’s journey to your doorstep.
Returns & Refunds
What is your returns policy?
We accept returns within 15 days of receipt. Items must be unused and in their original packaging with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and reason for return, and we’ll guide you through the process.
Are there any items that cannot be returned?
For health and safety reasons, certain personal items may be non-returnable unless faulty. Please contact us for specific product information.
Payments & Security
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your personal and payment information throughout the transaction process.
Account Management
Do I need to create an account to place an order?
While you can checkout as a guest, creating an account allows you to track orders, save your preferences, and enjoy faster checkout on future purchases.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page, and we’ll email you instructions to reset your password securely.
Still have questions? Our friendly customer service team is here to help. Contact us at [email protected] and we’ll respond promptly to assist with your enquiry.