At Full Camp Gear, we’re committed to ensuring your adventure is equipped with the best gear. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.

Returns & Exchanges Timeframe

You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with all tags and packaging intact.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
  2. Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Pack and Ship: Securely package the item(s) including all original packaging and accessories. Clearly mark the RMA number on the outside of the package.
  4. Ship to Address: Send your return to:
    Full Camp Gear
    93 Bristol St
    Birmingham, GB B1P 1HD

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:

Dear Full Camp Gear Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Product(s) to return: [Product Name(s)]

Reason for return/exchange: [Please specify reason]

For exchanges: I would like to exchange for [Product Name and Variant if applicable]

Please send me the RMA number and further instructions.

Thank you,

[Your Full Name]

Refund Processing

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You will receive an email confirmation once your refund has been processed

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive and process your return
  • If the exchange item is of higher value, you will be invoiced for the difference
  • If the exchange item is of lower value, we will refund the difference
  • Standard shipping rates apply for exchanged items

Important Exceptions

For hygiene and safety reasons, the following products are final sale and cannot be returned or exchanged unless defective:

  • Air Tube Replacements
  • Airbed Pumps
  • Awning Pegs (unless unopened in original packaging)
  • Opened Camp Kitchen items
  • Used Camp Lighting products

All returns on these items require prior authorization and proof of defect.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

  • Incorrect item received
  • Defective product
  • Our error in processing your order

We recommend using a trackable shipping service as we cannot be responsible for items lost in return transit.

International Returns

For our international customers (excluding Asia and certain remote regions):

  • Please indicate “RETURNED GOODS” on the customs form
  • We are not responsible for any return customs fees or taxes
  • International returns may take longer to process due to transit times

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damaged/defective item and packaging
  3. We will arrange for a replacement or refund and provide a prepaid return label if needed

We strive to make the returns process as smooth as possible so you can get back to your adventures with confidence. If you have any questions, don’t hesitate to contact our friendly customer service team.

Happy Adventuring,
The Full Camp Gear Team