At Full Camp Gear, we’re committed to ensuring your adventure is equipped with the best gear. We understand that getting your equipment on time and in perfect condition is crucial for your outdoor plans. Here’s everything you need to know about how we get your gear to you and what to do if something isn’t quite right.
Shipping Information
We ship globally (excluding Asia and certain remote regions). Our goal is to process and dispatch your order as quickly as possible so you can start your adventure.
Order Processing
Please allow 1-2 business days for us to process your order before it is dispatched from our warehouse.
Shipping Methods & Delivery Times
We offer two convenient shipping options to suit your needs:
- Standard Shipping (£12.95): Shipped via DHL or FedEx.
- Estimated delivery: 10-15 business days after dispatch.
- Free Shipping: Available on orders over £50, shipped via EMS.
- Estimated delivery: 15-25 business days after dispatch.
Please note: These are estimated transit times. Delivery may occasionally be affected by factors outside our control, such as customs processing or weather events.
Our Returns & Exchanges Policy
We stand behind the quality of our products. If you are not completely satisfied with your purchase, we’re here to help.
Returns & Exchanges Timeframe
You may return or exchange most items within 15 days of receiving your order. All returned items must be in original, unused condition with all tags and packaging intact.
How to Initiate a Return or Exchange
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and reason for return/exchange.
- Wait for Authorization: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and specific return instructions.
- Pack and Ship: Securely package the item(s), including all original packaging and accessories. Clearly mark the RMA number on the outside of the package.
- Ship to Address: Send your return to:
Full Camp Gear
93 Bristol St
Birmingham, GB B1P 1HD
Refund Processing
Once we receive and inspect your returned item(s):
- Refunds will be processed within 5-7 business days.
- Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping costs are non-refundable unless the return is due to our error.
- You will receive an email confirmation once your refund has been processed.
Exchange Processing
- We will ship your replacement item once we receive and process your return.
- If the exchange item is of higher value, you will be invoiced for the difference.
- If the exchange item is of lower value, we will refund the difference.
- Standard shipping rates apply for exchanged items.
Important Exceptions (Non-Returnable Items)
For hygiene and safety reasons, the following products are considered final sale and cannot be returned or exchanged unless they are defective:
- Air Tube Replacements
- Airbed Pumps
- Awning Pegs (unless unopened in original packaging)
- Opened Camp Kitchen items
- Used Camp Lighting products
All returns on these specific items require prior authorization and proof of defect.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to:
- Incorrect item received
- Defective product
- Our error in processing your order
We strongly recommend using a trackable shipping service for your return. We cannot be responsible for items lost in return transit.
International Returns
For our international customers:
- Please indicate “RETURNED GOODS” on the customs form to avoid delays.
- We are not responsible for any return customs fees or taxes.
- International returns may take longer to process due to longer transit times.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 48 hours of delivery at [email protected].
- Please include photos of the damaged/defective item and its packaging.
- We will arrange for a replacement or refund and provide a prepaid return label if needed.
We strive to make the returns process as smooth as possible so you can get back to your adventures with confidence. If you have any questions, don’t hesitate to contact our friendly customer service team.